EXPLORER 11-19 R.
Refunds & Exchanges:
Refunds will be paid out in the same manner as the original purchase. For cash purchases over $75, a refund check will be issued. A 25% administrative handling fee may be charged on all returned parts. Electrical parts are non-refundable. A faulty electrical part may be exchanged for the same part type only. No refunds after 30 days from the original part purchase date. Exchanges for faulty parts may be made until the end of your warranty period. No refunds of deposits after 30 days. Parts must retain original markings for exchanges or refunds. Parts not marked are sold “AS IS“. No refunds or replacements if parts are damaged or disassembled. All refunds or exchanges must be accompanied by original sales receipt. Seller reserves the right to make customer satisfaction accommodations on a case by case basis. Freight cost is Non-Refundable.
Special Order Parts: If we are unable to fulfill your special parts request in a reasonable amount of time, a refund will be issued to the original purchaser in the manner in which it was paid. A 35% handling fee may be assessed for special order parts cancelled in transit.
Return Check Fee: A $40 administrative handling fee will be charged on all returned checks.
Damage Adjustments: All damage adjustments must be made at time of delivery or sale and approved by management. If an exchange is to be made on an already adjusted part, it will be re-billed as original sale price.
We offer a variety of extended warranties for your convenience:
(Up to $25/hr. based on Chilton.)
(Up to $25/hr. based on Chilton.)
(Up to $25/hr. based on Chilton)
Bonus: Parts Installed by Brandywine Companies will be replaced by Brandywine Companies at no additional labor costs during the warranty period.
Limited Labor Reimbursement Program:
Labor reimbursement is valid for mechanical parts only & is limited to one replacement. Reimbursement will be paid out after the seller supplied replacement part has been installed & the faulty part has been returned. Proof of replacement will be required. Labor reimbursement will be made by company check and will only be paid out up to a limit of $500 based off the Chilton Labor Guide. Seals, fluids, gasket, belts, etc. are the customers responsibility and will not be reimbursed. Labor reimbursement program excludes electrical parts. Parts installed by Brandywine Companies will be replaced by Brandywine Companies at no additional labor costs to the purchaser.
Mechanical Parts Warranty:
Engines are guaranteed against cracks, excessive oil smoke, or excessive blow by and rod or piston knocks. Engine accessories, including, but not limited to the throttle body, injectors, seals, gaskets, and O-rings are excluded from the engine warranty. When you install or have others install, it is your responsibility to change all fluids, filters, seals, gaskets, timing belts/chains and service coolant systems before starting or moving vehicle. Failure to do so voids warranty. Problems caused by improper installation will be repaired at customers expense. Transmission cooling systems must be flushed and non-flushable coolers must be replaced. Warranty is good from original purchase date. Parts warranty does not cover damage arising from unusually harsh driving practices such as high performance or off road use of a vehicle. Warranty excludes tow services. Engine and transmission problems must be diagnosed by a seller approved automotive shop at customers expense before part is removed or any warranty work is performed. It is the purchasers responsibility to clear, reset, or reflash any ECM/PCM if necessary. Failure to do so may void your warranty. Warranties are Non-Transferable.
Purchaser shall not be entitled to recover from the seller any consequential damages, damages to property, damages for loss of use, rental vehicle costs, loss of time, loss of profits, loss of income, or any other incidental damages not included in this list. If catastrophic failure occurs as a result of a preexisting condition, Brandywine Companies will not be held liable for any consequential damages and you may void your warranty.
Services We Also Offer:
We always strive to give the best customer service possible. We have specialists in all areas of the business arena, from our yard personnel who ensure that the parts you request are available to you and that they remain in good condition.